Background: The evidence
From the beginning, we’ve had lots of anecdotal information pointing to searching as a major problem with the website. We’ve seen comments on Facebook groups and on the digital blog. The Info Centre often gets calls just to find information on the website that should be searchable, but isn’t. And we used it ourselves.
This is supported by quantitative and qualitative evidence. Members expect search to work: it’s a basic. Search came up repeatedly as a critical user issue in interviews, with leaders quoting the oft-shared work around of adding “scouts” to their Google searches. Improving search and making information easier to find were the most popular website requests from our recent survey of Leaders and Assistant Section Leaders.