Meet the team

The digital blog will be written by the Digital Team and people throughout the movement.

Helen Murray, Chief Digital Officer

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I joined TSA from Transport for London where I was responsible for the delivery of a large number of successful digital programmes and projects that transformed how Londoners used information to get around the city. My job at TfL meant I got to see how delivering great digital services can make a huge difference to people’s lives and I am excited by the opportunities here within Scouting.

What I love about my job: making people’s jobs or lives easier by giving them simple, intuitive digital tools (hopefully, that are also fun to use!), working with organisations to improve decision making through effective use of data, getting to work with lots of interesting people every day and learning about what they do.

One of my favourite quotes: ‘We cannot solve our problems with the same thinking we used when we created them.’ Albert Einstein

Gordon Watson, Enterprise Architect

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Gordon Watson, Enterprise Architect

Rather than being the kind of architect who deals with the materials and design of a building, I deal with the building blocks of an organisation: people (who make thing happen), information (the material they work on), process (the way things get done) and technology (the tools to get things done). I’ve recently joined Scouting after ten years on public-facing digital at TfL.

My aims at TSA are: to simplify and modernise processes and technology to help make your work easier, to improve member data quality and establish the Single Version of the Truth (more about this later, so be sure to subscribe) and to put rules in place that help everybody in the TSA technology world pull in the same direction.

Right now, I’m working with the Digital, IT and other teams at Gilwell Park as well as external technology and business partners.

Kirsten Lawton, User Experience

Kirsten Lawton, User Experience
Kirsten Lawton, User Experience

Hi, I come to TSA with 15 years’ experience in user experience, information architecture, interaction design, and user research — most recently at Macmillan Cancer Support. All that is just about making digital products that help people. I discover what the right thing to make is, design it, and improve it. Learning about what members do and need is critical to my job.

What I make: user journey diagrams, prototypes, user research, sketches, scenarios, structure, experience strategies, usability testing, design standards … explaining what I do can be a bit of a challenge, so I will be walking you through the steps I’m taking here on the blog –  make sure to subscribe.

What’s important to me: evidence! I prefer to make decisions based on rigorous knowledge so that we know they are the right ones (more on this in a blog post soon). It’s also important to me that you enjoy what you do, so I’ll try to make your role easier and funner. That’s one of the best parts of my job, and I’m really looking forward to it.

What I like about my job: problem solving. Bring me your problems! (I will thank you)

Where I am: I sit at Gilwell on the first floor near the new workshop space (just listen for the really loud laugh), but I will be out and about to meet as many of you as possible.

Robert Clifford, Head of IT Services

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Robert Clifford, Head of IT Services

‘Robert joins us from London Ambulance Services, so he can handle ANYTHING.’

My role is: managing the ‘Business As Usual’ activity around IT and Business Systems, which covers current hardware and application support, as well as supporting business improvement programmes that have technical enablers included within the delivery. I also review and provide recommendations about the current operating model for IT and Business Systems, aligning with the wider Digital Transformation activity. Reviewing the teams’ ways of working, providing advice on the enterprise architecture and making recommendations for the future are also all part of my role.

Who I’ll be working with: I’ll be working with the Chief Digital Officer, Enterprise Architect, User Experience Lead, IT Manager, Commercial Systems Manager, Business Analysts and third party suppliers. I’ll also be working with people across Scouting to understand their IT needs.

Product Manager

This missing piece will help us prioritise and plan what we are going to make.